|
|
|
| |
RETURNS
RETURN POLICY
We are committed to providing the best customer satisfaction
possible and we stand behind the products we sell here
at AutomotivePartsWarehouse. We will gladly refund or
replace any defective item(s). However due to the additional
support and warehouse handling each return is charged
a 15% restocking fee. Defective or damaged uninstalled
items must be returned pre-paid within 30 days of receipt
of your order.
RETURN SHIPPING – It is the responsibility
of the customer to pay for return shipping – no
exceptions. Any packages returned must include an authorized
return form. If you need assistance returning the item(s)
please call our customer service 1-888-532-5552.
RETURN REQUIREMENTS
• Must be in their original packaging – no
exceptions
• Have original manufacturer information
• Must not be used, installed, or disassembled
• No damage due to incorrect installation
• Do not having missing parts, hardware or instructions
The following orders are NOT returnable:
•
Custom or special orders
• Automotive repair
manuals
• Electrical Parts and Components (Such as: ECU's,
Push Button Units, relays, air mass meters, etc). Emission
parts and components (Such as Catalytic converters and
exhaust sensors)
REFUNDS
Once we have received your return, conducted an inspection
of the return, and verified that your return meets the
above guidelines, a refund will be issued. All applicable
sales taxes will be refunded. The cost of shipping will
be credited only in those instances that the return is
a result of our error. C.O.D. shipments will not be accepted.
NOTE: the inspection process may take 3-5 business days
upon receipt of the returned goods.
Refunds generally take 3-5 business days to post to customers
account from day of refund issue.
CORE RETURNS
Use the ‘CORE RETURN’ to process your core
return request, cores must be accompanied with an authorized
return form.
CORE RETURN REQUIREMENTS
• All fluids
must be drained from the core
• The core must
be securely wrapped in plastic and sealed
•
Cores must be returned in the packaging used in the shipment
of the order sent to you
• Your core will be
inspected to determine if the core is rebuild-able
• Core return shipping charges are the responsibility
of the customer. These are non refundable. Customer will
be refunded the full amount for the core return, a 15%
restocking fee does not apply.
DAMAGED PRODUCTS
If your product has been damaged in shipment please complete
our return form within 24 hours of receipt of your product.
We will contact you via email with further instructions
on filing your claim.
LABOR
We will not refund any labor costs incurred by you or
the installer of the products purchased on this website.
No exceptions.
PRODUCT GUARANTEE
We guarantee the workmanship of the products sold on this
website. Guarantee begins on the date of purchase. One
year/12,000 mile part replacement warranty unless otherwise
specified on your receipt or by the manufacturer. If the
receipt states Limited Lifetime Warranty, we will warrant
the original part as long as you own the vehicle on which
the part was originally installed. This does not include
batteries, electrical or emission parts.
ONCE ORDERS HAVE SHIPPED
Once the order has shipped it is considered a complete
and final sale. If you decide you want to cancel your
order after the item has shipped you will be charged the
shipping costs. After you refuse the item(s) and we receive
the product back after inspection you will be credited
minus the shipping cost & 15% restocking fee. All
returned products will be charged a 15% restocking fee-
no exceptions.
QUESTIONS, PROBLEMS, SUGGESTIONS?
If you have any problems with your order, please don't
hesitate to contact us.
You can reach us by phone, fax, or email. To issue a Return
Authorization request, click here.
*Returns must include
a return authorization form and the return # marked on
the outside of the box.
RETURN ADDRESS
AutomotivePartsWarehouse
Returns Department
5200 West 130th Street
Brook Park, OH 44142
1-888-532-5552
www.AutomotivePartsDistributor.com
Email: info@automotivepartsdistributor.com
|
|
|
